Damaged, Incorrect, or Missing Items

• Damaged, defective, incorrect, or missing items must be reported within seven (7) days of delivery.
• Claims must include photographs of the product and the shipping packaging.
• Opened or used personal-care products cannot be returned.

Please note: melted or softened Body Butter is expected in warm weather or transit and is not considered damage — see the Body Butter Temperature Notice.

To report a damaged, incorrect, or missing item, email hello@theceolajcollective.com with your order reference, a description of the issue, and photographs of the product and packaging.