Cancellations & Refunds

• Cancellation requests may be submitted within 48 hours of purchase for a full refund.
• After 48 hours, your preorder enters production and cannot be canceled, changed, or refunded.
• If Soulé is unable to fulfill your order, you will receive a full refund.
• Opened or used personal-care products cannot be returned.

To request a cancellation within the 48-hour window, contact us at hello@theceolajcollective.com with your order reference.

For issues with an item that arrived damaged, incorrect, or missing, see our Damaged, Incorrect, or Missing Items policy instead.